ORDER CURRENT IN THE SHOP
On our website www.italvino.eu we offer two registration options.
1. Guest account
You can order with a guest account at italvino.eu. All data entered by you, including the order, will be deleted after the order has been placed.
2. customer account
If you like our products and shop with us often, you also have the option of creating a customer account. Your payment and shipping information will be stored in this account. You can view your previous orders at any time. You can also change your personal data yourself if necessary.
With your own customer account, you can use the notepad function. You do not put interesting products directly into the shopping basket, but add them to your notepad. Only when you intend to buy do you move the products to the shopping basket.
As soon as a product has been clicked on, detailed product information such as price and availability and much more is displayed. To buy the selected product, select your order quantity and then click on the "Add to shopping cart" button. After clicking into the shopping cart, you can simply continue shopping or continue in the ordering process by displaying the shopping cart. In the shopping cart, you have the option to change the order quantity of each item again.
Please note that individual bottles of wine in the shopping cart are not taken from stock but from retail. There may be a different vintage on the shelf, which will then be added to your order. If you explicitly want the vintage of your order, please tell us separately in the comments field of the order. Thank you for your understanding.
Deleting an item in the shopping basket
You can also delete a product within the order by going to the corresponding product line and clicking on the 'X' button (to the right of the individual total per line). To complete the order, click on the 'Checkout' button.
Conclusion of contract
The presentation of our products on our website merely contains an invitation to the customer to submit a contract offer. By sending an order, the customer makes an offer within the meaning of § 145 BGB (German Civil Code). The customer will receive a confirmation of receipt of the order by e-mail.
The contract with us shall be concluded if we accept the customer's offer in writing or in text form within 2 working days after sending the order. The time of receipt of the declaration of acceptance by the customer is decisive in this respect. A working day is any calendar day that is not a Sunday or a national public holiday.
Storage of contract text
The contract text is not stored by us and is therefore not accessible to you as a customer after the conclusion of the contract through us. The specific order data as well as the General Terms and Conditions of Contract will be sent to you by email and can be viewed in the LogIn area upon registration.
Customers using an e-mail address (e.g. "web.de" or "gmx.de") with limited storage capacity should set their spam filter so that our e-mails are not filtered out. Furthermore, you should empty your mailbox regularly, otherwise you will not receive our order confirmation with the bank details.
Our payment policies and information of our payment options can be found here.
After the order:
1.Status mail after completion of purchase:
After completing the shop order, you will automatically receive the order confirmation to your mail address.
2.Status mail after processing:
If your order is being processed by an employee, you will receive the status mail "In processing (waiting)". Your order will now be picked.
3.Status mail after payment (only for prepayment):
Once the amount you have paid in advance has been credited to our account, you will receive the status mail "Paid in full".
4. Status mail after dispatch
As soon as the shipping service provider has collected the package from us, you will receive the status mail "completely finished".
DHL and UPS send (you have to tick your agreement when ordering) a link to the shipment tracking. This allows you to check when the parcel arrives at your home (or Packstation).
Our shipping policies and the information of our shipping costs can be found here.
We shall bear the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. If you wish to return items purchased from us on the basis of your right of withdrawal, please first notify us by e-mail or telephone. You will then receive a return receipt (in Germany with DHL) which will be sent to you by the sender by e-mail. Print this out and attach it to the well-sealed return package. The shipping service manager will collect the parcel from the address you have given. Please ensure that the collection can take place on the next working day (or on the working day agreed with you). However, you can also frank the parcel yourself (freight collect will not be accepted) and return it to us. After receipt of the return, we will check the goods to ensure that they are intact. If the claim for refund is justified, we will return the (partial) payment amount to your original payment account. This completes the return process.
You can find our privacy information here
Forgotten login details?
If you have forgotten your login details, they can be reset under the button for 'My account'. To do this, click on 'Forgotten password' and follow the on-screen instructions.