ORDER PROCESS IN THE SHOP

On our website www.italvino.eu we offer you two registration options.

REGISTRATION

1. Guest account
You can place an order on italvino.eu using a guest account. All data you enter, including the order, will be deleted again after the order has been submitted.

2. Customer account
If you like our products and want to shop with us more often, you also have the option of creating a customer account. The payment and shipping information you select will be saved. You can view your previous orders at any time. You can also change your personal data yourself if necessary. In your customer account, you have the option of creating several delivery addresses (e.g. for private or business delivery). You can select these directly when placing your order.

Wishlist function
With your own customer account, you can use the wishlist function. This allows you to add interesting products to the wishlist instead of placing them directly in the shopping cart. Only when you intend to purchase do you move the products to the shopping cart.

Order
As soon as a product is clicked, detailed product information such as price, availability and much more is displayed. To purchase the selected product, select the order quantity and then click the “Add to cart” button. After successfully adding it to the cart, you can simply continue shopping or proceed with the order process by displaying the shopping cart. In the shopping cart, you have the option of changing the order quantity for each item again.

Deleting an item from the shopping cart

It is also possible to delete a product from the order. To do this, go to the corresponding product line and click the “X” button (to the right of the individual total per line). You complete the order by clicking the “Proceed to checkout” button.

FURTHER INFORMATION

Conclusion of contract
The presentation of our products on our website merely constitutes an invitation to the customer to submit a contractual offer. By submitting an order, the customer makes an offer within the meaning of § 145 BGB. The customer receives confirmation of receipt of the order by e-mail.

The contract with us is concluded when we accept the customer’s offer in writing or in text form within 2 working days of submitting the order. The time of receipt of the declaration of acceptance by the customer is decisive. A working day is any calendar day that is not a Sunday or a public holiday applicable throughout Germany. In the case of prepayment, a period of 10 days applies, within which payment must be made by bank transfer. If no payment is received, the contract is not concluded. The order will then be cancelled.

Contract text storage
The contract text is not stored by us and is therefore not accessible to you as a customer via us after conclusion of the contract. The specific order data and the general terms and conditions will be sent to you by e-mail and can be viewed in the login area if you are registered.

Anti-spam filter
Customers who use an e-mail address (e.g. “web.de” or “gmx.de”) with limited storage volume should set their spam filter so that our e-mails are not filtered out. In addition, the mailbox should be emptied regularly, otherwise you will not receive our order confirmation with the bank details.

Payment information
You can find our payment guidelines and information on our payment options here..

After the order:

1. Status e-mail after purchase completion:

After completing the shop order, you will automatically receive the order confirmation to your e-mail address.

2. Status e-mail after processing:

Once your order has been processed by an employee, you will receive the status e-mail “ready for delivery”. Your order will now be picked.

3. Status e-mail after payment (only for prepayment):

Once the amount you have paid in advance has been received in our account, you will receive the status e-mail “fully paid”.

4. Status e-mail after successful dispatch

As soon as the shipment is ready for collection by the shipping service provider, you will receive the status e-mail “completely closed”

Tracking:

DHL and UPS will send (you must tick your consent when ordering) a link to track the shipment to your e-mail address. This allows you to check when the parcel will arrive at your home (or at the parcel station).

Shipping

You can find our shipping guidelines and information on our shipping costs here..

You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality. Once the return has been received, we will check the goods for integrity. If the claim for reimbursement is justified, we will refund the (partial) payment amount to your original payment account. This completes the return.

Data protection
You can find our data protection information here..

Forgot login details?
If you have forgotten your access data, you can reset it using the “My Account” button. To do this, click on “Forgot password” and follow the instructions on the screen.